rubbos/app/apache2/manual/faq/support.html.en

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   8 <title>Support - Frequently Asked Questions - Apache HTTP Server</title>
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  14 <p class="menu"><a href="../mod/">Modules</a> | <a href="../mod/directives.html">Directives</a> | <a href="../faq/">FAQ</a> | <a href="../glossary.html">Glossary</a> | <a href="../sitemap.html">Sitemap</a></p>
  15 <p class="apache">Apache HTTP Server Version 2.0</p>
  16 <img alt="" src="../images/feather.gif" /></div>
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  19 <a href="http://www.apache.org/">Apache</a> &gt; <a href="http://httpd.apache.org/">HTTP Server</a> &gt; <a href="http://httpd.apache.org/docs/">Documentation</a> &gt; <a href="../">Version 2.0</a> &gt; <a href="./">FAQ</a></div><div id="page-content"><div id="preamble"><h1>Support - Frequently Asked Questions</h1>
  20 <div class="toplang">
  21 <p><span>Available Languages: </span><a href="../en/faq/support.html" title="English">&nbsp;en&nbsp;</a> |
  22 <a href="../ko/faq/support.html" hreflang="ko" rel="alternate" title="Korean">&nbsp;ko&nbsp;</a> |
  23 <a href="../tr/faq/support.html" hreflang="tr" rel="alternate" title="Türkçe">&nbsp;tr&nbsp;</a></p>
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  27 <div class="section">
  28 <h2><a name="support" id="support">Support</a></h2>
  29     <ul>
  30     <li><a href="#support.what2do">"Why can't I ...? Why won't ... work?" What
  31     to do in case of problems</a></li>
  32
  33     <li><a href="#support.support">Whom do I contact for support?</a></li>
  34     </ul>
  35
  36     <h3><a name="support.what2do" id="support.what2do">"Why can't I ...? Why won't ... work?" What to do in case of
  37     problems</a></h3>
  38
  39
  40       <p>If you are having trouble with your Apache server software, you should
  41       take the following steps:</p>
  42
  43       <dl>
  44       <dt>Check the errorlog!</dt>
  45       <dd>Apache tries to be helpful when it encounters a problem. In many
  46       cases, it will provide some details by writing one or messages to the
  47       server error log. Sometimes this is enough for you to diagnose &amp; fix
  48       the problem yourself (such as file permissions or the like). The default
  49       location of the error log is
  50       <code>/usr/local/apache2/logs/error_log</code>, but see the <code class="directive"><a href="../mod/core.html#errorlog">ErrorLog</a></code> directive in your config files for the
  51       location on your server.</dd>
  52
  53       <dt>Check the <a href="http://httpd.apache.org/docs/2.0/faq/">FAQ</a>!</dt>
  54       <dd>The latest version of the Apache Frequently-Asked Questions list can
  55       always be found at the main Apache web site.</dd>
  56
  57       <dt>Check the Apache bug database</dt>
  58       <dd>Most problems that get reported to The Apache Group are recorded in
  59       the <a href="http://httpd.apache.org/bug_report.html">bug database</a>.
  60       <strong>Please</strong> check the existing reports, open
  61       <strong>and</strong> closed, before adding one. If you find that your
  62       issue has already been reported, please <em>don't</em> add a "me, too"
  63       report. If the original report isn't closed yet, we suggest that you
  64       check it periodically. You might also consider contacting the original
  65       submitter, because there may be an email exchange going on about the
  66       issue that isn't getting recorded in the database.</dd>
  67
  68       <dt><a id="support.what2do.user-support" name="support.what2do.user-support">Ask in a user support forum</a></dt>
  69       <dd><p>Apache has an active community of users who are willing to share
  70       their knowledge. Participating in this community is usually the best and
  71       fastest way to get answers to your questions and problems.</p>
  72
  73       <p><a href="http://httpd.apache.org/userslist.html">Users
  74       mailing list</a></p>
  75
  76       <p><a href="irc://irc.freenode.net/#httpd">#httpd</a> on
  77       <a href="http://freenode.net">Freenode IRC</a> is available for
  78       user support issues.</p>
  79
  80       <p>USENET newsgroups:</p>
  81
  82       <ul>
  83       <li>comp.infosystems.www.servers.unix
  84       [<a href="news:comp.infosystems.www.servers.unix">news</a>]
  85       [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">google</a>]
  86       </li>
  87
  88       <li>comp.infosystems.www.servers.ms-windows
  89       [<a href="news:comp.infosystems.www.servers.ms-windows">news</a>]
  90       [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">google</a>]
  91       </li>
  92
  93       <li>comp.infosystems.www.authoring.cgi
  94       [<a href="news:comp.infosystems.www.authoring.cgi">news</a>]
  95       [<a href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">google</a>]
  96       </li>
  97       </ul></dd>
  98
  99       <dt>If all else fails, report the problem in the bug database</dt>
 100       <dd><p>If you've gone through those steps above that are appropriate and
 101       have obtained no relief, then please <em>do</em> let the httpd developers
 102       know about the problem by <a href="http://httpd.apache.org/bug_report.html">logging a bug
 103       report</a>.</p>
 104
 105       <p>If your problem involves the server crashing and generating a core
 106       dump, please include a backtrace (if possible). As an example,</p>
 107
 108       <div class="example"><p><code>
 109         # cd <var>ServerRoot</var><br />
 110         # dbx <var>httpd</var> <var>core</var><br />
 111         (dbx) where
 112       </code></p></div>
 113
 114       <p>(Substitute the appropriate locations for your <var>ServerRoot</var>
 115       and your <var>httpd</var> and <var>core</var> files. You may have to use
 116       <code>gdb</code> instead of <code>dbx</code>.)</p>
 117       </dd>
 118       </dl>
 119
 120
 121     <h3><a name="support.support" id="support.support">Whom do I contact for support?</a></h3>
 122       <p>With several million users and fewer than forty volunteer developers,
 123       we cannot provide personal support for Apache. For free support, we
 124       suggest participating in a <a href="#support.what2do.user-support">user forum</a>.</p>
 125
 126       <p>Professional, commercial support for Apache is available from
 127       <a href="http://www.apache.org/info/support.cgi">a number of
 128       companies</a>.</p>
 129
 130 </div></div>
 131 <div class="bottomlang">
 132 <p><span>Available Languages: </span><a href="../en/faq/support.html" title="English">&nbsp;en&nbsp;</a> |
 133 <a href="../ko/faq/support.html" hreflang="ko" rel="alternate" title="Korean">&nbsp;ko&nbsp;</a> |
 134 <a href="../tr/faq/support.html" hreflang="tr" rel="alternate" title="Türkçe">&nbsp;tr&nbsp;</a></p>
 135 </div><div id="footer">
 136 <p class="apache">Copyright 2009 The Apache Software Foundation.<br />Licensed under the <a href="http://www.apache.org/licenses/LICENSE-2.0">Apache License, Version 2.0</a>.</p>
 137 <p class="menu"><a href="../mod/">Modules</a> | <a href="../mod/directives.html">Directives</a> | <a href="../faq/">FAQ</a> | <a href="../glossary.html">Glossary</a> | <a href="../sitemap.html">Sitemap</a></p></div>
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