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8 <title>Support - Frequently Asked Questions - Apache HTTP Server</title>
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14 <p class="menu"><a href="../mod/">Modules</a> | <a href="../mod/directives.html">Directives</a> | <a href="../faq/">FAQ</a> | <a href="../glossary.html">Glossary</a> | <a href="../sitemap.html">Sitemap</a></p>
15 <p class="apache">Apache HTTP Server Version 2.0</p>
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17 <div class="up"><a href="./"><img title="<-" alt="<-" src="../images/left.gif" /></a></div>
19 <a href="http://www.apache.org/">Apache</a> > <a href="http://httpd.apache.org/">HTTP Server</a> > <a href="http://httpd.apache.org/docs/">Documentation</a> > <a href="../">Version 2.0</a> > <a href="./">FAQ</a></div><div id="page-content"><div id="preamble"><h1>Support - Frequently Asked Questions</h1>
21 <p><span>Available Languages: </span><a href="../en/faq/support.html" title="English"> en </a> |
22 <a href="../ko/faq/support.html" hreflang="ko" rel="alternate" title="Korean"> ko </a> |
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26 <div class="top"><a href="#page-header"><img alt="top" src="../images/up.gif" /></a></div>
28 <h2><a name="support" id="support">Support</a></h2>
30 <li><a href="#support.what2do">"Why can't I ...? Why won't ... work?" What
31 to do in case of problems</a></li>
33 <li><a href="#support.support">Whom do I contact for support?</a></li>
36 <h3><a name="support.what2do" id="support.what2do">"Why can't I ...? Why won't ... work?" What to do in case of
40 <p>If you are having trouble with your Apache server software, you should
41 take the following steps:</p>
44 <dt>Check the errorlog!</dt>
45 <dd>Apache tries to be helpful when it encounters a problem. In many
46 cases, it will provide some details by writing one or messages to the
47 server error log. Sometimes this is enough for you to diagnose & fix
48 the problem yourself (such as file permissions or the like). The default
49 location of the error log is
50 <code>/usr/local/apache2/logs/error_log</code>, but see the <code class="directive"><a href="../mod/core.html#errorlog">ErrorLog</a></code> directive in your config files for the
51 location on your server.</dd>
53 <dt>Check the <a href="http://httpd.apache.org/docs/2.0/faq/">FAQ</a>!</dt>
54 <dd>The latest version of the Apache Frequently-Asked Questions list can
55 always be found at the main Apache web site.</dd>
57 <dt>Check the Apache bug database</dt>
58 <dd>Most problems that get reported to The Apache Group are recorded in
59 the <a href="http://httpd.apache.org/bug_report.html">bug database</a>.
60 <strong>Please</strong> check the existing reports, open
61 <strong>and</strong> closed, before adding one. If you find that your
62 issue has already been reported, please <em>don't</em> add a "me, too"
63 report. If the original report isn't closed yet, we suggest that you
64 check it periodically. You might also consider contacting the original
65 submitter, because there may be an email exchange going on about the
66 issue that isn't getting recorded in the database.</dd>
68 <dt><a id="support.what2do.user-support" name="support.what2do.user-support">Ask in a user support forum</a></dt>
69 <dd><p>Apache has an active community of users who are willing to share
70 their knowledge. Participating in this community is usually the best and
71 fastest way to get answers to your questions and problems.</p>
73 <p><a href="http://httpd.apache.org/userslist.html">Users
76 <p><a href="irc://irc.freenode.net/#httpd">#httpd</a> on
77 <a href="http://freenode.net">Freenode IRC</a> is available for
78 user support issues.</p>
80 <p>USENET newsgroups:</p>
83 <li>comp.infosystems.www.servers.unix
84 [<a href="news:comp.infosystems.www.servers.unix">news</a>]
85 [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">google</a>]
88 <li>comp.infosystems.www.servers.ms-windows
89 [<a href="news:comp.infosystems.www.servers.ms-windows">news</a>]
90 [<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">google</a>]
93 <li>comp.infosystems.www.authoring.cgi
94 [<a href="news:comp.infosystems.www.authoring.cgi">news</a>]
95 [<a href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">google</a>]
99 <dt>If all else fails, report the problem in the bug database</dt>
100 <dd><p>If you've gone through those steps above that are appropriate and
101 have obtained no relief, then please <em>do</em> let the httpd developers
102 know about the problem by <a href="http://httpd.apache.org/bug_report.html">logging a bug
105 <p>If your problem involves the server crashing and generating a core
106 dump, please include a backtrace (if possible). As an example,</p>
108 <div class="example"><p><code>
109 # cd <var>ServerRoot</var><br />
110 # dbx <var>httpd</var> <var>core</var><br />
114 <p>(Substitute the appropriate locations for your <var>ServerRoot</var>
115 and your <var>httpd</var> and <var>core</var> files. You may have to use
116 <code>gdb</code> instead of <code>dbx</code>.)</p>
121 <h3><a name="support.support" id="support.support">Whom do I contact for support?</a></h3>
122 <p>With several million users and fewer than forty volunteer developers,
123 we cannot provide personal support for Apache. For free support, we
124 suggest participating in a <a href="#support.what2do.user-support">user forum</a>.</p>
126 <p>Professional, commercial support for Apache is available from
127 <a href="http://www.apache.org/info/support.cgi">a number of
131 <div class="bottomlang">
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135 </div><div id="footer">
136 <p class="apache">Copyright 2009 The Apache Software Foundation.<br />Licensed under the <a href="http://www.apache.org/licenses/LICENSE-2.0">Apache License, Version 2.0</a>.</p>
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